@merama Closet

Privacy Policy

Effective Date: November 11, 2026

Welcome to the privacy policy of Merama Closet Inc. This document outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.meramacloset.com, use our e-commerce services, or interact with us in any offline or online capacity. We are fully committed to protecting your privacy rights and ensuring that all your personal data is handled in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as other relevant global data protection regulations that may apply to our international customers. By accessing or using our website and our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.

1. Information We Collect From You

At Merama Closet Inc., we only collect information that is necessary to deliver a seamless, secure, and personalized shopping experience to our valued customers. The categories of information we gather include the following:

1.1 Information You Provide Voluntarily

We collect data that you actively submit to us when you interact with our platform:

  • ‌Account Registration Data‌: When you create a user account on our website, we collect your full name, email address, chosen password, and optional profile details such as your preferred shipping address, phone number, and fashion style preferences to personalize your account experience.
  • ‌Transaction and Order Data‌: When you place an order through our e-commerce store, we collect your full billing and shipping addresses, payment method details (including partial payment card information processed through our certified payment gateways), order history, purchase preferences, and the specific items you select for your closet needs.
  • ‌Communication Data‌: When you reach out to our customer support team via email at [email protected], phone at +1 905 450 9595, or our website contact form, we collect the content of your messages, your contact details, and any additional information you share to help us resolve your inquiries, process returns, or address your concerns.
  • ‌Survey and Feedback Data‌: When you participate in our voluntary customer satisfaction surveys, leave product reviews, or submit feedback about our services, we collect your responses to help us improve our product offerings and shopping experience for all users.
  • ‌Marketing Preference Data‌: When you sign up for our email newsletter, SMS promotional alerts, or exclusive member updates, we collect your consent records and preferred communication channels to deliver relevant offers that align with your interests.

1.2 Information Collected Automatically

When you browse our website, we automatically gather certain technical data to optimize site performance, enhance security, and understand user behavior patterns:

  • ‌Device and Technical Data‌: We collect your IP address, browser type and version, operating system, device type and model, unique device identifiers, and general geolocation data (derived from your IP address) to diagnose server issues, prevent fraudulent activities, and serve location-appropriate content and shipping options.
  • ‌Usage and Browsing Data‌: We collect information about your interaction with our website, including pages visited, time spent on each page, click-through paths, search queries entered on our site, cart abandonment records, and referral source data to optimize our site navigation, showcase products that match your browsing interests, and improve overall user experience.
  • ‌Cookie and Tracking Technologies Data‌: We use first-party and trusted third-party cookies, web beacons, pixel tags, and similar tracking tools on our website. These technologies collect data to remember your saved items in the shopping cart, retain your login session, personalize product recommendations, analyze website traffic trends, and measure the performance of our marketing campaigns. You have full control over cookie preferences through your browser settings, though disabling certain cookies may limit some functional features of our website.

1.3 Information From Third-Party Sources

We may receive limited supplementary information from trusted third parties to verify your identity, prevent fraud, and enhance our service accuracy. This includes address validation services to ensure shipping delivery accuracy, payment processor fraud detection data, and social media profile information only if you choose to link your social media accounts to your Merama Closet account for a faster login experience. We never purchase personal data from unvetted third-party data brokers.

2. How We Use Your Collected Information

All personal information we collect is used for legitimate, transparent purposes that are directly related to operating our e-commerce business and delivering high-quality services to you. The primary use cases for your data include:

  • ‌Order Fulfillment and Service Delivery‌: We use your order details, shipping address, and contact information to process your purchases, arrange product shipping and delivery, send order confirmation alerts, track shipment status, process returns, exchanges, and refunds efficiently, and ensure you receive your ordered closet products in a timely and accurate manner.
  • ‌Website Functionality and Personalization‌: Your account data and browsing preferences are used to maintain your user profile, save your shopping cart contents across sessions, display product recommendations tailored to your style and past purchase history, customize site language and currency options based on your location, and provide you with a smooth, intuitive shopping experience every time you visit our site.
  • ‌Security and Fraud Prevention‌: We use your device data, IP address, and transaction records to detect unauthorized access attempts to your account, identify fraudulent payment activities, protect our website and user data from cybersecurity threats, and ensure that all transactions on our platform are secure for both customers and our business.
  • ‌Customer Support and Communication‌: We use your contact information and submitted inquiry data to respond to your customer service requests, resolve product or order related issues, notify you about changes to our service terms, shipping policy, or this privacy policy, and provide you with post-purchase support such as product care instructions for your custom closet purchases.
  • ‌Marketing and Promotional Outreach‌: With your explicit consent where required by applicable law, we use your email address and phone number to send you exclusive promotional offers, new product launch announcements, limited-time discount codes, and updates about our latest closet design collections. You can opt out of these marketing communications at any time by clicking the “unsubscribe” link in our marketing emails, or sending a request to our support team at [email protected].
  • ‌Business Improvement and Analytics‌: We analyze aggregated, anonymized user behavior data to identify trends in product demand, optimize our website interface and checkout flow, evaluate the performance of our marketing campaigns, and make data-driven decisions to expand our product catalog and improve our overall business operations.
  • ‌Legal Compliance‌: We process your personal information as necessary to comply with our legal obligations, such as maintaining financial transaction records for tax and accounting purposes, responding to valid legal subpoenas or government requests, and defending our legal rights in case of disputes related to our services.

3. How We Share Your Personal Information

Merama Closet Inc. never sells, rents, or leases your personal identifiable information to unaffiliated third parties for their independent marketing purposes. We only share your data with trusted third parties under the following limited, secure circumstances:

  • ‌Authorized Service Providers‌: We share necessary information with our carefully vetted business partners who perform critical operational functions on our behalf. These partners include payment processing providers that handle your payment transactions securely, shipping and logistics companies that deliver your orders to your specified address, cloud hosting providers that store our website and user data on secure encrypted servers, email service platforms that manage our marketing and transactional email communications, and fraud detection service providers that help us protect our platform from malicious activities. All these service providers are bound by strict data protection agreements that require them to safeguard your personal information and only process it per our explicit instructions.
  • ‌Legal and Safety Requirements‌: We may disclose your personal information if we are required to do so by law, or if such disclosure is necessary to comply with a valid court order, governmental regulatory request, or legal process. We may also share your data when we believe in good faith that disclosure is necessary to protect the safety of our customers, our staff, or the general public, to enforce our website terms of service, or to investigate and prevent fraudulent or illegal activities related to our e-commerce platform.
  • ‌Business Transaction Transfers‌: In the event that Merama Closet Inc. undergoes a merger, acquisition, asset sale, or business reorganization, your personal information may be transferred to the relevant successor entity as part of the business assets. We will provide you with advance notice of any such change of ownership that impacts the handling of your personal data, and ensure the new entity continues to protect your privacy rights under the terms of this policy.
  • ‌Consent Based Disclosures‌: We will share your personal information with any other third party only when you provide your explicit, written consent authorizing us to do so for a specific stated purpose.

4. Data Security Measures

Merama Closet Inc. implements industry-leading, multi-layered data security protocols to protect your personal information against unauthorized access, accidental loss, alteration, destruction, or misuse. Our security safeguards include:

  • End-to-end 256-bit SSL encryption for all data transmitted between your browser and our website, ensuring that all sensitive information such as payment details and personal profile data is encrypted during transit.
  • Regular security audits, vulnerability scans, and penetration testing conducted by certified third-party cybersecurity firms to identify and remediate any potential weaknesses in our system infrastructure.
  • Role-based access control for our internal staff, where only a limited number of authorized employees who require access to your data to perform their job duties (such as customer support or order fulfillment teams) are granted permission to access your personal information, and all access activities are logged and monitored.
  • Secure offsite encrypted backups of all user data, stored in geographically redundant data centers that comply with Canadian and global data security standards, to prevent permanent data loss in case of system outages or unforeseen incidents.
  • Strict non-disclosure and data protection training for all our employees, to ensure that every member of our team understands their obligations to protect customer privacy at all times.

While we spare no effort to implement robust security measures, no data transmission or storage system can be guaranteed to be 100% invulnerable. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will notify you and the relevant regulatory authorities as required by applicable privacy laws, without undue delay.

5. Your Privacy Rights and Choices

As a customer located in Canada or other regions with applicable data protection regulations, you hold full, enforceable rights over your personal information. You may exercise the following rights at any time, free of charge, by contacting our privacy team at the details provided in this policy:

  • ‌Right to Access‌: You can request a complete copy of all personal information we hold about you, including details of how we have processed and shared your data over the course of our relationship with you.
  • ‌Right to Correction‌: If you notice that any of your personal information in our records is inaccurate, incomplete, or outdated, you can submit a request for us to correct and update that information immediately.
  • ‌Right to Deletion (Right to be Forgotten)‌: You can request that we permanently erase all your personal information from our active systems, subject to a small number of exceptions where we are legally required to retain certain data for tax, accounting, or ongoing legal dispute purposes.
  • ‌Right to Restrict Processing‌: You have the right to request that we pause the processing of your personal information in specific scenarios, such as when you contest the accuracy of your data, or when you object to our processing activities and we are verifying our legitimate grounds for processing.
  • ‌Right to Data Portability‌: You can request that we provide all your personal data that you have submitted to us, in a structured, machine-readable format that allows you to transfer your data to another service provider of your choice without barriers.
  • ‌Right to Object‌: You can object to our processing of your personal information for direct marketing purposes at any time, which we will honor immediately. You may also object to processing that we carry out based on our legitimate interests, and we will cease processing your data unless we can demonstrate compelling legitimate grounds that override your privacy rights.
  • ‌Right to Withdraw Consent‌: For any processing activity that you previously provided explicit consent for, you have the full right to withdraw that consent at any time, without any negative impact on your ability to continue shopping and using our basic e-commerce services.

To exercise any of these rights, you can submit your request by emailing our privacy officer at [email protected], or sending a physical request to our registered business address at 33 Portrush Trail, Brampton, ON L6X 0R2, Canada, or calling us at +1 905 450 9595. We will respond to all valid privacy rights requests within 30 business days, and we will only request additional information from you to verify your identity to ensure that no unauthorized party can access or modify your personal data.

6. Children’s Privacy

Our e-commerce platform and services are directed at general adult consumers, and we do not intentionally collect personal information from children under the age of 16. If we become aware that we have inadvertently collected personal identifiable information from a child under 16 without verifiable parental consent, we will take immediate steps to permanently delete that information from all our servers and records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can resolve the situation promptly.

7. Third-Party Links

Our website may contain hyperlinks to third-party websites that are not owned or operated by Merama Closet Inc., such as links to our social media pages, partner brand websites, or payment processor portals. We do not exercise any control over the privacy policies, content, or data handling practices of these external third-party sites. This Privacy Policy only applies to information collected by our own platform, so we strongly encourage you to review the full privacy policy of every third-party website you visit after leaving our site, to understand how they will process your personal information. We bear no responsibility or liability for the practices of any external third-party websites.

8. Cross-Border Data Transfers

As a Canadian based company, the majority of your personal information is stored and processed on servers located within Canada. In some limited circumstances, your data may be transferred to and processed in jurisdictions outside of Canada, such as when our cloud service providers operate global redundant data centers, or when we serve international customers outside of Canada. We will always ensure that any cross-border transfer of your personal information is done in full compliance with applicable data protection laws, and that the receiving party is bound by appropriate data protection safeguards that guarantee a level of protection for your personal data equivalent to the standards required under Canadian privacy legislation.

9. Updates to This Privacy Policy

Merama Closet Inc. reserves the right to update and revise this Privacy Policy periodically to reflect changes in our business operations, new regulatory requirements, or feedback from our valued customers. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and post a prominent notification on the homepage of our website www.meramacloset.com to inform you of the upcoming revisions. For any changes that significantly expand our data collection or usage practices in a way that reduces your privacy protections, we will also send you a direct email notification to your registered email address, to provide you with sufficient time to review the new terms before they take effect. Your continued use of our website and services after the effective date of the revised policy will constitute your acknowledgment and acceptance of the updated terms.

10. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy, or about how we handle your personal information, you may reach out to our designated Privacy Officer using any of the following contact methods:

  • Company Name: Merama Closet Inc.
  • Email Address: [email protected]
  • Physical Address: 33 Portrush Trail, Brampton, ON L6X 0R2, Canada
  • Contact Phone: +1 905 450 9595

We will make every effort to respond to your inquiry promptly, and to resolve any privacy related issues you may have in a fair and transparent manner. If you are not satisfied with our response to your concern, you also have the right to file a complaint with the relevant data protection regulatory authority in your jurisdiction.