Shipping Policy – @merama Closet

Effective Date: November 11, 2026

This Shipping Policy is published by Merama Closet Inc., operator of the home storage and organizer e-commerce platform www.meramacloset.com, to outline all clear, transparent rules covering order processing, shipping timelines, delivery fees, tracking protocols, and delivery related support for every purchase of our compact bathroom shelves, kitchen organizer racks, and other home storage products. Our team is committed to getting your carefully curated home storage shelves to your door safely, efficiently, and with full visibility every step of the way. By confirming your checkout on our website, you acknowledge that you have read and fully agreed to all terms laid out in this policy.

1. Order Processing Timeline

All submitted orders will enter our standard processing queue immediately after successful payment confirmation:

We complete full order verification, inventory check, and product quality pre-inspection within 1 to 2 business days. Our working hours are Monday to Friday, 9AM to 5PM Eastern Time, excluding public Canadian statutory holidays. Any orders placed after 3PM on Friday, or on weekends and public holidays, will start processing on the next following regular business day.
Before your order is dispatched, our warehouse staff will double check that all included hardware parts, assembly guides, and free bundled accessories for your selected storage shelf are complete and undamaged, to ensure you can enjoy a smooth, frustration-free assembly experience as described on our product FAQ section. If we identify an unexpected inventory shortage for your ordered item, our customer support team will contact you promptly via your registered email address to notify you of the delay, and offer you the options of waiting for restock, switching to an equivalent in-stock product, or receiving full store credit for future use.

2. Shipping Coverage and Delivery Timeframes

We currently provide shipping services to all residential and commercial addresses across Canada, and support selected international shipping destinations for customers outside of Canadian territory:

‌Domestic Canadian Orders‌: Standard flat rate shipping applies to all addresses within Brampton and the Greater Toronto Area, with estimated delivery time of 2 to 4 business days after order dispatch. For all other provinces and territories across Canada, standard delivery takes 5 to 8 business days, while our optional expedited shipping service cuts this timeline down to 2 to 3 business days after dispatch.
‌International Orders‌: For customers in the United States, the United Kingdom, and most EU countries that we serve, standard international shipping takes 7 to 14 business days after dispatch. Please note that all customers outside of Canada are responsible for any applicable import duties, customs processing fees, or local sales tax charged by your destination country, as these fees are not included in the product price or listed shipping cost on our checkout page.
All estimated delivery timelines are non-guaranteed and do not account for unforeseen delays caused by extreme weather events, local courier operational disruptions, customs inspection hold times, or public holiday schedule adjustments.

3. Shipping Fee Structure

Our shipping fee rules are designed to be simple and transparent with no hidden surcharges:

For all domestic Canadian orders with a total cart value over CAD 75, we offer completely free standard shipping to your eligible destination address.
For Canadian orders under the CAD 75 free shipping threshold, a flat standard shipping fee of CAD 8.99 will be applied automatically at checkout. The expedited shipping upgrade for domestic orders costs an additional CAD 6.99 on top of the base standard shipping fee.
International shipping fees are calculated dynamically at checkout based on your delivery location and the total packaged weight of your ordered storage shelves, so you will see the full exact shipping cost before you confirm your payment with no unexpected extra charges added later.
Please note that we do not ship to PO box addresses for all expedited services, as most courier partners cannot provide signature confirmed delivery to PO box locations. Standard economy shipping is available to PO box addresses across Canada via national postal service.

4. Order Tracking and Delivery Updates

As soon as your order leaves our Brampton based warehouse, we will send a full shipping confirmation email to your registered contact email address, which includes your unique order tracking number and a direct link to monitor your package real-time status on our official courier partner’s tracking portal. You can also access all your active and historical order shipping records directly from the “My Account” section on www.meramacloset.com. Our team will automatically send you proactive email alerts for major delivery milestones, including dispatch notification, out for delivery alert, and successful delivery confirmation. If you notice no new tracking updates for 5 consecutive business days, you can reach out to our support team for immediate investigation at any time.

5. Delivery Related Issues and Support

We provide full support for all delivery related problems you may encounter:

If your tracking status shows successful delivery but you have not received your package, please contact our support team within 7 calendar days from the marked delivery date. We will work directly with our courier partner to launch a full delivery location investigation, and offer a free reshipment or full store credit replacement for your order if the package is confirmed lost and cannot be recovered.
If your package arrives with visible external damage that causes harm to your ordered storage shelf products, please take clear photos of the damaged outer packaging and the affected items, then send these materials to our support team within 3 calendar days after you sign for the delivery. We will arrange for free replacement parts or a full new unit shipment at no extra cost to you, as outlined in our product FAQ.
If you provide an incorrect shipping address at checkout, please notify us to update your address before your order is dispatched. Once the package has been sent out from our warehouse, address modification requests may incur an extra courier redirect fee that will be borne by the customer.

6. Contact Information

If you have any questions, inquiries, or need assistance related to our shipping arrangements, you can reach out to our dedicated logistics support team through the following official channels:

Company Name: Merama Closet Inc.
Email Address: [email protected]
Physical Address: 33 Portrush Trail, Brampton, ON L6X 0R2, Canada
Contact Phone: +1 905 450 9595

Our team responds to all shipping related inquiries within 2 business days, and will work tirelessly to resolve any delivery related issues to ensure you receive your new home storage shelves in perfect condition.